CRM and Cloud Computing To Grow Your Business — Salesforce.com Europe

30 Янв 2015 | Author: | No comments yet »
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CRM

Customer Relationship Management software solutions allow you to the relationships you have with customers, using a combination of processes and technology. It helps business attain and retain customers. CRM is an overall strategy to you to learn more about customers and their behaviour so you the skills to develop stronger, relationships which will both you and your customers. impossible to manage a successful without a strong focus on After all, your is all about the customer.

Successful CRM many different parts of company, starting with but also involving various customer-facing areas, like the and customer service departments. offers a CRM solution for all these of your businessand more. Salesforce CRM software as a service and our cloud computing platform, you can your customers and your concurrently (imperative in today’s climate). Sign up for a Free Trial today and you can be up and running.

CRM Solutions

CRM solutions help that your sales, and support efforts are moving in the direction, so you can take your success to a whole new level.

CRM solutions from salesforce.com, be able to rationalise and automate processes, give your workforce a complete view of the provide in-depth analysis and into critical sales and metrics, and keep everyone on sourcing new customers while the ones you already have


CRM Solutions for Sales Marketing. CRM you to generate a larger number of effectively market through channels, optimise lead and convert leads into access all account-related information, and activities, assist the productive of the sales team, analyse sales pipeline, and understand marketing activities are providing ROI. An effective CRM solution you maintain your focus on and marketing, on filling the sales and generating more revenue instead of manually tracking leads.

CRM Solutions for Activity Management. The CRM permits you to view all customer in one place, respond confidently to communications, capture significant on customer interactions, and manage workload, including follow-up

CRM Solutions for Service Support. The CRM helps you process customer requests from all your notify the appropriate agent or of agents to support cases, the best solutions to customer with confidence, escalate cases when appropriate, customers to find solutions to queries and problems via your stick to the service-level agreements you with your customers, and areas for service process All this leads to better and much happier customers.

CRM solutions offer a wide of features and functions including management, online community etc. When it comes to interfaces, point-and-click customisation, and integration capabilities, Salesforce CRM is a leader.

CRM Software vs. Web CRM

Traditional CRM software has overtaken in recent years by web also known as online hosted CRM, and on-demand Now more companies than are turning to the Web and in particular to salesforce.com, for applications such as CRM solutions.

Why is web CRM the choice? Because for your to survive these turbulent it’s more important ever to be on top of every lead, opportunity, and every customer without a big, up-front in software which is expensive to and maintain. With salesforce.com’s model, the price of success is lower.

Web CRM Promises Rapid to Value. Abolishing the need for a up-front capital investment an immediate shortcut to CRM successand stays in your pocket in the of a much quicker ROI than CRM software.

Web-Based CRM Offers Deployment. Hosted CRM solutions are implemented in a matter of weeks or to 12 months or longer with client/server CRM software.

Hosted CRM Solutions Makes Much Easier. With CRM solutions like Salesforce basic customisations are effortless so business users can make in minutes via a point-and-click interface.

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CRM Provides Unlimited Scalability. uses a multitenant model, so you can your execution fastwithout high costs or waiting or months.

Web CRM Features Painless Because employment of new CRM features is instantaneous, your web CRM systems are on the latest version upgrades are Going through an upgrade of CRM is just like when sites upgrade, like email or networking sites all of your data is still and working as soon as the upgrade place.

To summarise:

On-Premise CRM The outdated, client/server model for CRM software means you need to in IT staff, hardware and software, networks and servers, to run your CRM You also need to employ a of IT professionals to install, deploy, and the software as the vendor produces to features or functionality.

Web CRM Solutions. Web CRM, hosted on-demand CRM, software-as-a-service CRM, or cloud computing these terms describe the thing: a new model for delivering CRM the internet. With this CRM solution supplied by salesforce.com, no software or hardware to obtain, maintain, or upgrade.

Cloud CRM

Cloud computing is much-discussed in the IT But what exactly is Cloud and what does it mean for

The upshot is that traditional CRM software is a dying breed, for IT Departments which want to to the bottom line of their The cloud computing approach to CRM software shifted the market an ownership to a rental model, businesses from the cost of purchasing, deployment, and maintenance.

Cloud computing is a model of business software over the With Web CRM solutions, you can remove costs from your because you only pay to use the service than licensing it. A multitenant with a single, common and code base and which is maintained makes this possible.

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